To return an eligible item, please visit our returns portal.

Online returns policy

All made to order items are not eligible for refunds, returns or exchanges. Once an order is placed it is considered confirmed and is unable to be cancelled. Before placing an order with Cawley you must have read and agreed to these terms and conditions. If you are unhappy with any aspect of these, then you should contact studio@cawleystudio.com.

For ready to ship items returns are accepted, however we need to be notified of the request for return or exchange 14 days after the goods have been delivered, we can’t accept goods after the 14 days has past. All returned goods must be in the same, sellable condition and with all tags intact.

Customers can initiate their return through our returns portal, or they can contact studio@cawleystudio.com. UK customers can purchase a return shipping label directly through the portal or arrange their own shipping using a method of their choice. International customers can also initiate their return through the portal but must arrange their own return shipping label.

Customers outside the UK who are unable to create their own return label can email us on studio@cawleystudio.com. We will create a return shipping label with our preferred courier and deduct the cost from the amount to be refunded. If you organise your own return shipment, you will be responsible for any taxes and duties incurred. Cawley is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.

1. General Policy for International & US Customers: All sale items discounted at 50% off or greater, as well as all sample sale and archive sale purchases, are strictly non-returnable, non-exchangeable, and all sales are final. Sample sale and archive sale orders cannot be cancelled once placed.
2. UK & EU Consumer Exception: In accordance with local statutory rights, consumers residing in the United Kingdom and the European Union are exempt from the final sale restrictions outlined in Section 1. UK and EU consumers retain their statutory 14-day right to cancel and return standard stock purchases (including sale, archive, and clearance items) from the date of delivery. Please contact studio@cawleystudio.com to initiate.
3. Policy Exceptions: The final sale policy remains binding globally on all items that are custom-made, made to order, or personalised. For items arriving damaged or defective, please contact customer care within 14 days of receipt.

 

Procedure for returning goods

Please ensure the item is unused unworn in perfect and saleable condition with all original tags and packaging attached and accompanied by the original sales form sent to you in the package. Please email studio@cawleystudio.com. Please note you will be fully responsible for payment of all return shipping costs for international orders outside of the UK please email us on studio@cawleystudio.com and we will create a return shipping label and deduct the cost from the amount to be refunded if you organise your own return shipment you will be responsible for any taxes and duties incurred.

Shipping

You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched. For international orders duties will be calculated and added at the checkout, the percentage of the duty varies depending upon the country in which you reside. 

Any further inquiries should be directed to studio@cawleystudio.com.